a) If an item you received is defective, we will certainly replace the item with a new one if we have in stock, however we don’t reimburse the shipping cost for returning defective merchandise back to us. Return shipping cost ( the cost to send an item back to us) is similar to your cost of driving back to any store for returning an item, which is not reimbursable. We will ship the replacement product to you at our cost. The replacement will be shipped within four business days following our receipt of your return. Please allow additional processing time after Holidays. We try our level best to ship a replacement as quick as possible but we do not send replacements before we receive and inspect the returned merchandise.
b) You are responsible for properly packaging products to be returned and for delivering the products to the well known carrier of your choice with tracking number. You are responsible for any damage to your product during return shipment.
c) Returned products must be in the same condition as you received them. A fee may be charged for any product returned without original packaging, missing parts or manuals, or otherwise not in like-new saleable condition.
d) If for any reason (other than being defective) you are not totally satisfied, please contact us within 30 days of receipt of your purchase. We will refund your purchase price excluding shipping & handling and 15% restocking fee. We won’t issue refund for items that have been used or altered in any way. Removal or alteration of a product’s upc number, serial number or upc/serial number sticker will automatically void your Return Policy. Products that are returned with a missing, damaged or altered serial number will be refused and returned to you.
PAYMENT
Complete payment must be made within 4 days of placing your order when using buy-it-now option or winning your bid. Unpaid item case will be automatically opened unless being informed by the customer that they will be making the payment later than 4 days.
CUSTOMS & DUTIES
International buyers are responsible for any and all customs, duties taxes and brokerage fees to be paid to the courier or government. Please contact your local customs office with further inquiries in this issue. We assume no responsibility with respect to any tariffs, duties, or any and all other charges requested or required by destination countries.
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